Results from our customer survey

Melina HalikiasSecure NewsLeave a Comment

simpleltc-customer-survey-results-2019-blog-post

We love our customers and we always appreciate their feedback!

At least once a year, we survey our entire customer base for their opinions and feedback on SimpleLTC long-term care software products. Our active customer base has grown quite a bit over the past few years, so it’s important that we actively listen when customers tell us what they need.

Our most recent survey went out to all our individual users just a few weeks ago. We appreciate everyone who responded and provided specific feedback. We always take this information to heart and will use it to continue to improve our software products to help simplify the complex world of long-term care.

The results

The great news is that when we ask for feedback, our customers love to give it and we always learn a lot. So we thought we’d share a summary of the results of our most recent customer survey:

  • 94% say SimpleLTC products meet their overall needs
  • 93% say the products are easy to learn and use
  • 95% say they are satisfied overall with our products and customer support
  • 78% rate us better than other software companies in the industry

While these are overall very positive results, no company is perfect and we know we still have work to do to meet our customers’ high expectations for long-term care software. Most of the requests for improvement had to do with requests for additional product training resources. We’ll be focusing on these areas in coming months as we plan for new processes and employee hires.

What customers are saying

We received many, many comments from customers, and most of them had to do with how they love that our products are easy to learn, and that they provide analytical insight into MDS accuracy, readmissions, rehospitalizations, reimbursements, and quality measures.

Here are a few examples of customer comments:

“SimpleLTC has definitely stepped up their game with preparation for PDPM, while others are asleep at the wheel.”
“SimpleLTC is the best thing that has been created. For MDS coordinators, it has helped us in so many ways.”
“SimpleLTC’s support is fast and always on-point. The product is innovative, very reasonably priced, and provides great value.”
“The name ‘Simple’ is very fitting. Simple makes my job so much easier. I am so very grateful for SimpleLTC.”
“I am legitimately 100% satisfied.”
“Thank you for making data readily accessible and easy to interpret!”
“SimpleLTC is easy to navigate and fast to use.”

Congrats to our winners

Every customer who responded to the survey was entered into a drawing for one of five $100 Amazon gift cards. Congrats to our lucky winners!

  • Jody D.
  • Elizabeth W.
  • Teresa L.
  • Misty H.
  • Helen D.

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