We’re aware of the many challenges our customers are facing and we applaud your efforts to keep your fragile residents safe at this difficult time. At SimpleLTC, we want to do everything we can to support you as new challenges arise, so here’s a quick update on what we’re doing in response to the coronavirus (COVID-19).
We have two priorities right now, which are to provide ongoing and uninterrupted service to our customers and to maintain the health and safety of our employees. To ensure our team remains fully functional and available, we're doing the following.
Keeping our employees healthy
Nearly every employee is now working remotely from home. As a technology company with employees spread across multiple cities, we were already prepared for a situation like this, with connectivity, equipment and resources that allow people to work efficiently from a remote location.
Keeping our infrastructure healthy
As a cloud-based technology company, we have offered secure digital solutions for 17 years. Our infrastructure and software systems have been tested and proven ready for remote access and security. We will continue to run our operations as normal and we do not anticipate any disruption in services.
Using smart technology to support you
For years, SimpleLTC has used teleconferencing, remote access software and webinar technology to support and educate our customers. We will continue to offer our normal support services and will do our best to ensure the high levels of customer service you are used to. We will also continue to offer our highly popular webinar and live-stream training events.
Keeping the human touch
As we all become used to the challenges of social distancing, it’s important to us to keep in close touch with our customers. We’ll do our best to respond to every question as quickly as possible and to work hard to keep our own and your morale high. However, we’d like to thank you in advance for your understanding in case of occasional delays in response times as we all get used to this situation.
Thank you for all that you do for our industry and for your residents. We wish you the best in maintaining the highest levels of care and we’ll do our best to support you in those efforts. As always, if you have any questions or concerns, please do not hesitate to reach out to our Customer Support team.
Stay healthy and safe!
-The SimpleLTC Team