Conversation and action guide to support staff well-being and joy in work during and after the COVID-19 pandemic

Mary MadisonCOVID-19, IndustryLeave a Comment

“During the COVID-19 pandemic, health care leaders are working to support staff who are experiencing anxiety, stress, and intense demands. This guide — which builds on the IHI Framework for Improving Joy in Work — includes actionable ideas that leaders can quickly test during the coronavirus response, and which can build the longer-term … Read More

Recent additions to OIG work plan

Mary MadisonIndustry, Secure NewsLeave a Comment

OIG updates this dynamic, web-based Work Plan monthly to ensure that it more closely aligns with the work planning process. The monthly update includes the addition of newly initiated Work Plan items, which can be found on the Recently Added Items page. Beginning in January 2020, completed Work Plan items will remain … Read More

Five-Star User’s Guide updated

Mary MadisonIndustry, Secure NewsLeave a Comment

CMS posted an updated Five-Star User’s Guide on Friday, January 15, 2021.  I’ve italicized and underlined the key changes in each of the 3 areas of January 2021 Revisions (in the updated 29-page guide itself, all such verbiage found on page 2 is italicized). Health Inspection Rating Changes: Beginning with … Read More