Soft skills, attention to high-performers drive retention, expert says

Ken BellLTC News

McKnights (11/01/2022) – In looking for the best answers on how to address historic staffing challenges in senior living, according to a “human capital” expert, the secret is to go back to the future.

“Get back to the basics of things we’ve known for decades,” said Karl Ahlrichs, a senior consultant at risk management adviser Gregory & Appel. He spoke on challenging perceptions about managing staff Monday during a LeadingAge membership call.

The “secret sauce” to retention in an industry that offers an “altruistic fulfillment of making a difference,” Ahlrichs said, is being a boss who listens to people. Building and maintaining relationships, he said, is the “golden skill.” Full story »